30 Day Diamond Earring Return Policy

Our 30-day return policy gives you plenty of time to consider your diamond earring purchase. We encourage you to have an independent appraisal made of your diamond purchase so you can be reassure you made the right decision.

If for any reason you are not satisfied with your diamond jewelry, you can return any item without custom engraving in its original condition within 30 days of the date of shipment. We will refund the original purchase price less $15 original shipping cost. Our goal is to make you a satisfied customer and we will do our best to make this happen.

Our Return Process

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than DiamondJewelryMasters.com), or damaged in any way cannot be accepted for return. Returns with no DiamondJewelryMasters return code, and packages that are improperly packaged or uninsured will be refused receipt.

How To Prepare A Return

To return a diamond or jewelry item to Diamond Jewelry Masters , follow our three step process:

  1. Your Return Authorization Form. To download our Return Authorization Form, please right click and save as .PDF Format OR .DOC format. (click here for sample of return form) Please note the reason for your return on this form, and enclose it with your original packing slip inside your return package.
  2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $150 replacement cost. For security reasons, *do not write* DiamondJewelryMasters anywhere on the outside of the box.
  3. US Priority Mail ShipperInsure Your Package. On your invoice, if the price of the item you're returning is listed as:

    * Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.

    * * More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Diamond Jewelry Masters.* (FedEx® and UPS® will not insure merchandise over $500.)

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please call us 800-630-2686 or email us at:

customerservice@diamond-jewelry-masters.com

* Diamond Jewelry Masters will not be responsible for loss or damage of return shipments.